By placing an order on this site you are agreeing to the following terms and conditions.
Nothing contained within these terms and conditions affects your statutory rights as a customer.
We reserve the right to change details and prices on any part of this site, including these terms and conditions, at any time and without prior notice. We will, however, honour any order placed before such changes were made.
We will deliver frozen fish to most parts of the Great Britain, excluding some northerly and western parts of Scotland where there is no guarantee for "next day" delivery. ie Scottish upper highlands ab31-ab38, ab40-56, iv1 to iv28 iv 39 to iv36, iv 40,iv52 to iv54 etc. We cannot deliver to northern ireland
We will debit your credit/debit card when your order is taken. Should your order include an item that is out of stock on the despatch date, we will either offer you an alternative product or refund your money. We will always attempt to call you as well as e-mail.
Deliveries will be made Tuesday/Wednesday/Thursday/Friday of each week (to be confirmed when order is placed). If we anticipate any difficulties concerning the delivery date, we will contact you to arrange a mutually acceptable alternative. The courier must leave the package at your address, unless you leave clear leaving instructions they will leave your package by your front door out of sight from the main road if possible. They can leave it with a next door neighbour if instructed but not at a totally different location.
We aim to supply frozen fish of the highest standard. If you are not entirely happy with the quality of our fish, we will refund your money.
You may cancel your order at any time up to the closing time for acceptance of orders. We will refund your payment in full.
We will not pass on any details about you to any person not directly employed by us, unless required to do so by law.
You may call our customer helpline on 0208 890 4549. If the line is not attended, please leave a message. the phones are only maned between 9am-4pm mon- fri and 9-1pm sat. We aim to respond to all calls within 24 hours. Alternatively, you may email us @ firstname.lastname@example.org
We sincerely hope that you never have cause to complain about our service or products. If, despite our best efforts you do have a complaint, please call 02088904549 and leave a message we will deal with the complaint as quickly as possible.
Where applicable, VAT at the relevant rate is included in the website price.
Our VAT registration number is: 731 5148 54.
FrozenFishDirect.com is a trading name of F.R.Bradley (Feltham) Ltd, registered in England number 00834289. Our registered address is: Central Way, North Feltham Trading Estate, Feltham, Middlesex. TW14 0XQ.
These terms and conditions shall be governed by the Laws of England. If any provision of these conditions is held by a competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions shall not be affected.